|
| , Community Manager: Email HNSWFmanager@goodwintx.com. |
|
|
| ü Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com. |
|
| How can I reach the Board of Directors? |
| You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSQ. |
| Documents |
|
| Where can I find the governing documents of the association? |
| A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage. |
| Financial |
|
| What is my balance? |
| You can view your account balance by logging in to TownSQ. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com |
|
| How do I pay my assessment? |
| For your convenience, we offer several payment options: |
|
| Option 1: Mail-In Your Payment to the following address: |
|
| (HNSWF) – Starwood Farms O.A. |
| c/o Goodwin Processing Center |
| PO Box 93447 |
| Las Vegas, NV 89193-3447 |
|
| Option 2: TownSQ website (www.TownSQ.io) or mobile application. Your account balance is also available by accessing your TownSQ account. |
|
| From the web: |
| o Login to TownSQ at https://app.TownSQ.io/login |
| o From the top of your home page feed, select the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
|
| From the TownSQ App: |
| o From the top of your mobile feed, choose the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
| TownSQ offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. |
| Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (HNSWF) in the memo section of your check. |
|
| Can I pay my assessment with a credit/debit card? |
| Yes, credit/debit cards are accepted through TownSQ. |
| From the web: |
| o Login to TownSQ at https://app.TownSQ.io/login |
| o From the top of your home page feed, select the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
|
| From the TownSQ App: |
| o From the top of your mobile feed, choose the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
| TownSQ offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. |
|
| What is my property code? |
| Your Property Code is HNSWF |
|
| What is the Management ID? |
|
|
| When is my assessment due? |
| Assessments are due monthly per-unit (per-door) and deemed late by the 10th. If received after the 10th of each month, a $100 late payment charge will be assessed along with 18% interest on all outstanding dues. |
|
| Are there any fees associated with online payments? |
| When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. |
|
| Why does my account show a negative number? |
| A negative number means that you have a credit balance. |
|
| I received a letter about a past due assessment. Who can I talk to about these fees? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. |
|
| Who can I talk to about setting up a payment plan? |
| Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. |
|
| What is my assessment paying for? |
| Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.. |
|
| Where can I find my account number? |
| You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007. |
| Insurance |
|
| My lender is asking for a copy of the association's insurance. Where do I get this information? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSQ. |
|
| How do I add my property to reflect on the insurance certificate? |
| Contact the Association’s Insurance Agent Community Policyholders at 214.272-4056, Fax – 214.751.2390, or email CertificateRequest@CommunityPolicyholders.com |
| Owner Information |
|
| How do I update my contact information/mailing address? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSQ. |
| Resales |
|
| How do I get a lender questionnaire completed? |
| Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/. |
|
| How much does a lender questionnaire cost? |
| Visit the HomeWise website at https://www.homewisedocs.com/ for pricing. |
|
| Where do I obtain a resale certificate? |
| Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/. |
|
| I'm the Lender and would like to get a statement. Is there a charge for this? |
| A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/. |
| Rules/Regulations |
|
| What is the community's rental/leasing policy? |
| 1) Homeowners are responsible to inform renters of all rules and/or changes in the rules. |
| 2) No Owner shall be permitted to lease his residence for transient or hotel rental purposes. |
| 3) No residence shall be rented for overnight rentals or any rental term shorter than 30 days. |
| 4) The legal Owner takes full responsibility of any and all their tenant's damages and/or fines. Failure to stay current on monthly assessment will result in indefinite removal of access care and facility usage. |
| 5) Prior to the tenant taking occupancy of a residence, the Owner shall deliver to the Board a copy of the executed Rental Agreement which includes language placing the renter under obligation to observe the covenants and rules of the community. |
|
| What is the community's pet policy? |
| 1. All Dogs must be registered with the Association and comply with the requirements of the PooPrints DNA registration program. |
| a. Dog owners must register all dogs (completion of registration form and PooPrints DNA sample) within two weeks of initial residency, acquisition of a dog, dog sitting/watching, or inviting a guest onto the Association property in possession of a dog (staying longer than one week) or be subject to fines. These Rules constitute initial notice of warning and fines will apply thereafter. Initial testing and registration fees shall be set at $65 per animal. |
| b. All dogs must display a PooPrints registration tag along with County Registration Tag at all times. PooPrints tags maybe connected to the dog leash rather than the collar. |
| c. 1st violation of a reported incident of DNA evidence leading to a violation of the rules and regulations will result in an initial reimbursement assessment in the amount of $140 ($40 for test kit, $50 for lab results, $50 for procuring sampling) for first time offense and warning; fines and reimbursement will be applied to second repeated offense ($180 Fine and $140 Reimbursement) and $200 for each additional fine in addition to the reimbursement. |
| 2. Animals kept in any residence shall be properly sheltered and cared for. |
| 3. Pets shall not create a nuisance, and the following acts may constitute a nuisance: |
| a. causing damage to the property of anyone other than the pet owner; |
| b. causing unsanitary conditions; |
| c. defecating on any Common Areas and Facilities when the feces are not immediately cleaned up by the responsible party; |
| d. barking, howling, whining or making other disturbing noises in an excessive or continuous fashion; |
| e. harassing passersby by lunging at them or chasing vehicles; |
| f. attacking or threatening to attack people or other domestic pets; or |
| g. otherwise acting so as to unreasonably bother, annoy or disturb other residents or unreasonably interfering with their right of peaceful and quiet enjoyment of their Units. |
| 4. All pets shall be kept on a hand-held leash except when in an owner's residence. Violators may be subject to an additional fine. |
| 5. Pets may not be tied to any permanent structures on Common Areas and Facilities, nor allowed to linger unattended in any part of the Common Areas and Facilities. Violators may be subject to an additional fine. |
| 6. Pet owners shall be responsible for the pickup and proper disposal of any pet waste. Feces is not allowed to be thrown into bed planters, parking stalls, parking lots, or anywhere else other than the garbage. Pets may only urinate or defecate on grassy areas. |
| 7. Pet owners are fully responsible for personal injuries and/or property damage caused by their pet to any Common Area and Facilities, including grass and landscaping. |
| 8. Any violation of municipal sanitary regulations and nuisance ordinances shall also be deemed a violation of these Rules. |
|
| What is the community's parking policy? |
| 1) No repairs or maintenance work shall be done on any vehicle on Common Areas, including mobile oil changes, other than for emergency repairs. |
| 2) No vehicle shall be parked in the Starwood Farms OWNERS' ASSOCIATION with "For Sale" signs, except when the vehicle is driven regularly with proper registration. |
| 3) All vehicles parked in the Starwood Farms OWNERS' ASSOCIATION must be properly registered and must properly display an appropriate permit in designated areas. Unregistered vehicles or vehicles with expired registration are subject to towing, with or without notice, at the owner's expense. |
| 4) No vehicle shall be parked in any manner that impedes access to the Common Areas and Facilities or restricts any legal parking place. Parking in front of any driveway, including the driveway of the occupant's respective unit, is prohibited. |
| 5) Residents shall park no more than 2 vehicles per unit in the Starwood Farms OWNERS' ASSOCIATION at any time. Residents are required to utilize the garage and utilize their connecting driveway to park. |
| a. Any resident with a single car garage and connecting driveway is required to park only in the garage and the connecting driveway; |
| b. Any resident with a single car garage without a connecting driveway is required to park only in the garage and their assigned parking spot, if applicable. These units may be assigned one parking spot and must always display the parking tag in the windshield for their assigned parking spot; |
| 6) Parking alongside or between driveways (whether gravel or ground cover) is not permitted. Any damage to water meters from parking or driving over these areas will be the responsibility of the unit owner. |
| 7) No parking on the streets in the complex or alleyway will be permitted including sideways along the driveway. |
| 8) Residents may not park in parking stalls marked "VISITOR" unless such VISITOR signage provides for Resident parking hours. Regardless, VISITOR parking may not be utilized for more than 24 hours without moving or overnight for more than 5 days in a 30-day period. |
| 9) Any vehicle in violation of these rules may be towed by the Association, with or without notice, at the owner's expense. Homeowners may contact a towing company, independent of the Board, if access to the Homeowner's parking garage is impeded by another parked vehicle. |
| 10) Any additional signage posted by the Association restricting parking must be complied with irrespective of whether an amended to these Rules has been adopted. |
| 11) Any violation of a posted speed limit shall be considered a violation of these rules and may be enforced against by the Association. The Starwood Farms OWNERS' ASSOCIATION is a community with children; drivers should exercise caution and speed limits should never be exceeded. |
|
|
| TownSQ |
|
| What is TownSQ? |
| TownSQ is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSQ streamlines operations for board members and simplifies community living for homeowners. With TownSQ you can: |
|
| ü Easily communicate with neighbors, community managers, and board members |
| ü Manage your account and pay online |
| ü Get up-to-date community news and events |
| ü Request and review status of service inquiries |
| ü Participate in community polls |
| ü Access community forms and documents |
| ü And more… |
|
| · How do I register for TownSQ? |
|
| Registering for TownSQ is fast and easy. Follow the steps below to get started: |
|
| 1. Visit https://app.TownSQ.io/ais/sign-up |
| 2. Enter your Account Number and Zip code (Physical property address) |
| 3. Provide your email address and create a password |
|
| I'm getting an error when I try to register for TownSQ. Can you help? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. |
|
| How do I change my email preferences for TownSQ notifications? |
| Once you have logged in to TownSQ, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSQ page and a drop down will appear with the “Edit Profile” link. |
|
| How do I submit a request in TownSQ? |
| Once you have logged in to TownSQ, click the “Requests” link on the menu bar on the left-hand side of your screen. |
|
| I forgot my TownSQ password, how can I reset it? |
| Visit https://app.TownSQ.io/user-recovery to reset your password. |
|
